Any questions? Of course you have, and we fully understand… Hopefully this page will answer the majority of queries about the booking procedure, but if there’s anything you are still unsure about, please drop us an email and we’ll be pleased to answer you promptly
How do I choose a villa or apartment?
Everybody has their own priorities. A good first step is, once you’ve decided how large a property you require, to decide on the best location for you… For example, do you want to be able to walk to a beach or shops/restaurants, or would you rather be somewhere quiet and rely on a hire car? Not sure whether resort life is for you? Give us a call to discuss the options… Tell us what you want from your holiday and we’ll try to find the perfect location for you
How do I know if a property is available?
Most of our property pages feature an availability chart, which is kept as up to date as possible. Consider it a good rather than definitive guide. If an apartment or villa looks to be available for your preferred dates, call us to confirm on 01530 564174 or drop us an email firstname.lastname@example.org. We offer a seven-day-a-week booking service
Can I reserve a villa?
Yes, of course. We will hold a property for you for 24 hours while you discuss with family or sort your flights
What is the deposit due when I book?
You can secure your holiday property with a deposit – which is not refundable – amounting to 25% of the total rental
When would the balance be due?
The rest of your payment is due in full 10 weeks before your holiday
What if I have to cancel?
You can cancel without further penalty if you do so before your balance payment is due. If you have to cancel within 10 weeks of your travel date, after you have paid your final balance, then no refund is payable. We advise all bookers to take out travel insurance to protect themselves in the event of cancellation for medical or other personal reasons
What method of payments do you accept?
We accept payments by bank transfer, cheque, debit card or credit card – Mastercard, Visa or American Express. No additional fees if you pay by card
What is included in the quoted price?
Our prices include the property rental, all taxes due, cleaning and fresh linens. You will receive an interim clean and linen change if you are staying for 14 nights or longer. Additional maid service can be provided if desired – it must be booked at least two weeks prior to your departure and paid for locally
What security do I have?
Travel Menorca is a long-established family company with a risk-free business model. We don’t sell package holidays (so we can’t join ABTA) and we don’t sell flights (so we can’t be ATOL), but we do have hundreds of happy customers every year, many of whom return to us season after season, who will attest to our level of service and ability to deliver what we advertise. If you are at all worried, we suggest that you pay some or all of your rental invoice by credit card, and that way your credit card provider is jointly liable with us to ensure you can get your money back